- Now, ordinary citizens were able to easily access the aviation service from their respective air terminals. Service quality conditions influence a firm’s competitive advantage by retaining customer patronage, which in turn increases market share. Delivering high-quality services to passengers is essential for airline survival, so airlines need to understand what passengers expect from them.
- The impact of civil aviation as a sector on the general economic activity has been studied systematically and documented for some of the Western developed countries. By itself, the Civil Aviation Sector contributes significantly to the process of development by generating employment opportunities directly and indirectly besides facilitating the enhancement of productivity and efficiency in the movement of goods and services.
- Air transport has contributed to the rapid growth in India’s international trade in recent decades by offering a reliable and faster mode of transport services to move products and personnel across 150 long distances. Therefore, sustaining a viable aviation industry is vital if the economy is to reap the full benefits of future growth in foreign trade and investment.
- Civil Aviation sector makes a substantial contribution to public finances. These include the Service tax paid by air passengers, corporation tax paid by airline companies, airport operators and other ground support service enterprises, MRO (Maintenance Repair and Overhaul) firms and income tax paid by their respective employees, besides the revenue collected through taxes on fuel and equipment.
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